Refund policy
🔄 Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below.
📦 Return Period
You have 3 days after receiving your item to request a return.
✅ Return Conditions
To be eligible for a return, your item must be:
- In the same condition you received it
- Unused and unworn
- With original tags attached
- In original packaging
- With proof of purchase (receipt or order confirmation)
📩 How to Start a Return
To start a return, please contact us at:
📧 official.smartbazar.pk@gmail.com
Once your return request is approved, we will provide instructions on how to send your item back.
⚠️ Items sent without prior approval will not be accepted.
🚚 Return Shipping
- If the item is damaged, defective, or incorrect → we will cover return shipping
- If the return is due to customer preference → customer will pay shipping cost
❗ Damages & Issues
Please check your order upon delivery. If you receive:
- A damaged item
- A defective product
- The wrong item
Contact us immediately so we can resolve the issue.
🚫 Non-Returnable Items
We do not accept returns for:
- Undergarments
- Personal care & hygiene products
- Sale/discounted items
- Gift cards
- Hazardous materials
🔄 Exchanges
The fastest way to get the correct product is:
- Return your item
- After approval, place a new order
💰 Refunds
Once we receive and inspect your return:
- We will notify you about approval or rejection
- Approved refunds will be processed to your original payment method
- Refunds take 5–10 business days
📧 Contact Us
If you have any questions, contact us at:
📧 official.smartbazar.pk@gmail.com